Our Ts and Cs

Terms

The terms 'sash service', 'sash cord service' and 'cord service' are used to refer to our Sash Cord Replacement ServiceSash Cord Replacement Service.
www.sash-cord-service.co.uk/cord_service.html This includes 'lower sash service' and 'full sash service'.

The terms 'we', 'us' and 'our' refer to The Sash Window Service Ltd and its representatives.

When we refer to 'window' we mean a timber box sash window, consisting of one or more sliding sashes. Normally this will contain a pair of sashes: upper and lower.
For the purposes of our sash services, a bay window with three separate sets of sashes would count as three windows.

A full sash service covers both upper and lower sashes. This applies where both sashes are designed to be moveable. If a window only has one moveable sash (i.e. the upper sash is fixed in place) then only a lower sash service will be applicable to that window.
If you have windows that consist of more than two sashes (contained together within the same sash box), then please contact uscontact us to discuss your situation.

Also see our glossary glossary page for definitions of sash window parts and terms.
www.sash-cord-service.co.uk/glossary.html

Conditions

Pricing
Sash service prices vary depending on window size, based on the largest dimension of the window. Unless stated otherwise (as part of an offer) listed starting (from) prices are for windows up to 1.3m (4ft 3in approx) tall. Larger windows will typically cost more to service, on a sliding scale.
Please contact uscontact us for a no-obligation estimate tailored to your circumstances.
www.simplysashwindows.co.uk/contact.html
Unless specified, all listed prices exclude VAT at the standard rate.
The base sash service prices exclude the cost of add weights necessary to reset sash counterbalance.
Sash service prices exclude the cost of replacement beading (as required, if we are unable to reuse the existing beading).

Minimum Order Levels
Bookings placed in Bristol or Bath are subject to a minimum order level of 6 windows. This is to keep our overheads manageable, due to the distance from our workshop, traffic and parking considerations.
Lower-sash window services in Bristol or Bath need to be part of a larger order that includes full sash services on 4 or more windows.
We recommend a full sash service as a more economical solution. Lower and upper sash cords, rails, balances and frames tend to wear and fail together. Servicing just the lower sash in a window can result in paying twice: if the upper sash later fails, it cannot be serviced in isolation, because the lower sash needs to be dismantled in order to access the upper sash.
If you have unusually large windows, windows with only single sashes, or that consist of more than two sashes (contained together within the same sash box), then please contact uscontact us to discuss your options.

Exclusions
Sash services do not include rot or structural repair work as standard.
If your sash windows or sills are in need of repair or replacement, please visit our other website, where we offer quality renovation solutions^❐.
www.simplysashwindows.co.uk/services.html
Painting and decorating is not included as part of any service, except for applying white primer to exposed timber where appropriate.
A sash cord service does not include draught proofing, if you have draughty or rattling sash windows, we offer a sash draught reduction service^❐ at our main website.

Access
In order to access your property and work on your windows we need sufficient parking for our van(s). If you can provide adequate off-street parking that's great. Otherwise we will need suitable guest parking permits for the duration, or the cost of parking charges will be included in the overall bill.

General
When ordering more than one sash service, you can choose a different level of service (lower or full) per window, to suit your needs and budget.
We can offer discounted service prices for orders of 2 or more services.
Windows that are high off the floor or not easily accessible may require scaffolding to service, at additional cost.
All our work is covered by a 1 year guarantee for parts and labour.

Privacy Policy
By contacting us, you consent for us to use your contact details in order to communicate with you with regards to an enquiry or order. You may withdraw this consent at any time.
We do not use customer contact details for marketing purposes.
We do not share customer details with third parties without the customer's express consent (this is sometimes required for the purpose of delivering materials direct to site).
If you enter into a contract with us (such as an order to carry out work on your property), we will use your information solely for the purpose of fulfilling that contract and in honouring our guarantees on the work carried out.
We retain customer information for legal and accounting purposes for a period of seven years.
A customer may request a copy of the information we hold about them, by contacting us either verbally or in writing. We reserve the right to charge a fee to cover the administration costs of responding to unreasonable, or repeated information requests.
A customer may request that we remove any information we hold about them, by contacting us either verbally or in writing. We reserve the right to charge a fee to cover the administration costs of responding to an information removal request.
Whilst we respect the privacy of our customers and endeavour to comply with requests for information removal, we cannot destroy documentation that we are required to keep for legal or accounting purposes.
We will respond to information access or removal requests no later than one calendar month from the date they are received.
We do not collect personal information via web cookies. See our cookie policy cookie policy page for more details.

Limitation of Liability & Disclaimers
Prices are correct at the time of publishing, however we reserve the right to amend listed prices without notice.
Where you deal with us as a consumer, your statutory rights are not affected by any conditions or exclusions listed here.
While we take reasonable efforts to verify the accuracy of information we place on this site, we make no warranties, whether express or implied in relation to its accuracy. We cannot accept any liability for actions taken, or not taken, on the basis of information we provide on this site.
We accept no responsibility or liability for the content or operation of any external websites to which you can link from this website, aside from that of sister sites that we own.